Frequently asked questions
How can I request an estimate?
To request an estimate, please fill out an online request here and we will get back to you as soon as we can.
Otherwise, the best way to ensure we gather all the information needed for an accurate quote is to give us a call and speak with one of our customer service representatives.
How long will my order take and how are your delivery speeds?
We want you to get your order as quickly and affordably as possible.
While every print job is different, most orders are printed within 1-2 business days and items are shipped next day* with exceptions to promotional items, custom and high quantity jobs.
Shipping costs are based on the items in your order and your delivery location. Costs for each speed option can be found on product pages and at checkout.
Do you print signage and promotional products?
Yes, we do. For signage and large-format products, please contact us with details about your project so we can assist you further.
For promotional items, feel free to browse our Promotional Item Flipbook to explore some of our most popular options. While it doesn’t include everything we offer, it’s a great place to start. If you have a specific promo item in mind, just reach out and we’ll be happy to help.
What is a Print Proof?
In most cases, we produce and send you a digital proof or a printed proof to assure you have every aspect of your work correct. Please proof-read carefully as spelling mistakes are a common error. We can make as many changes as you need to ensure your order is correct.
It benefits everyone if the job is caught during proofing process rather than after the job is completed and delivered.
Will my print proof match what I see on my monitor/phone?
It is important to note that colour calibration and spatial accuracy can still vary from monitor to monitor.
To help minimize these differences, start by adjusting your monitor for optimal color and clarity based on the manufacturer’s recommendations found in the product manual or on their website. This simple step can resolve many common issues.
For the highest level of color consistency between screen and print, there are professional calibration tools designed to ensure precise color accuracy. If you already use one, let us know which tool you have so we can work with you to achieve the best results. If you are considering purchasing a calibration device, feel free to speak with us first—we’re happy to offer guidance and recommendations.